Nondiscrimination / Grievance
Mom's Meals does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, disability, or sex. We provide the following for free:
- Communication aids and services to people with disabilities, such as:
- Sign language interpreters
- Written information in other formats
- Language services to people whose primary language is not English, such as:
- Interpreters
- Information written in other languages
If you need these services, contact Mom's Meals Translation Services at 844-657-8714. If you believe that we have failed to provide these services or discriminated on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail or by phone with:
- Mom’s Meals
- Attn: Director of Compliance 3210 SE Corporate Woods Drive Ankeny, IA 50021
- 1-844-657-8714
- Fax: 515-266-0053
- compliance@momsmeals.com
The Director of Compliance is available to help you file a grievance. You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
- U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building
- Washington, D.C. 20201
- 1-800-368-1019,
- 1-800-537-7697 (TDD)
- Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Complaint, Grievance, Theft, Property Damage, and Property Claim
Mom’s Meals strives to treat all clients with fairness and respect while providing excellent customer service. If at any time you have a complaint, grievance, problem, or find yourself needing to file a claim for property damage or theft please let us know so we can work together to find a resolution. Contact our Compliance Team at 1-844-657-8714. One of our team members will walk you through the appropriate process and steps.
Arabic
اﺗﺻل ﺑرﻗم
ﻣﻠﺣوظﺔ: إذا ﻛﻧت ﺗﺗﺣدث اذﻛر اﻟﻠﻐﺔ، ﻓﺈن ﺧدﻣﺎت اﻟﻣﺳﺎﻋدة اﻟﻠﻐوﯾﺔ ﺗﺗواﻓر ﻟك ﺑﺎﻟﻣﺟﺎن.
1-844-657-8714.
Chinese注意：如果您使用繁體中文，您可以免費獲得語言援助服 務。請致電 1-844-657-8714。
French ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-844-657-8714.
German ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-844-657-8714.
Gujarati !ુચના: જો તમે +ુજરાતી બોલતા હો, તો િન:2ુ3ક ભાષા સહાય સેવાઓ તમારા માટ< ઉપલ?ધ છે. ફોન કરો 1-844-657-8714.
Hindi !यान द': य)द आप ,हंदी बोलते ह5 तो आपके िलए मु;त म' भाषा सहायता सेवाएं उपलAध ह5। 1-844-657-8714 पर कॉल कर'।
Hmong LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-844-657-8714.
Italian ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-844-657-8714.
Korean주의: 한국어를 사용하시는 경우, 언어 지원 서 비스를 무료로 이용하실 수 있습니다. 1-844-657-8714 번으로 전화해주십시오.
Polish UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-844-657-8714.
Russian ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-844-657-8714.
Spanish ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-844-657-8714.
Tagalog PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-844-657-8714.
@/دار:ا=آپاردو789،5آپ2ز/0ن,+د+ '*)ت $%د"ب7۔Dل.AB Urdu
1-844-657-8714
Vietnamese CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-844-657-8714.
Revised 07/29/2021